FPP September 2021 Partner Spotlight: Cybercrime Support Network

September 27, 2021

For the month of September 2021, FPP highlights Coalition partner, Cybercrime Support Network (CSN), a non-profit with a mission to serve individuals and small businesses impacted by cybercrime. CSN serves as a collaborative community voice in discussions around supporting those affected by cybercrime and online fraud, with attention to these individuals’ Financial Capability. FPP is honored to have CSN as a partner and supporter in the Coalition.

Their Mission: Cybercrime is projected to cost over $6 Trillion in 2021 (Herjavec Group, 2019). The individual costs – especially to low- to moderate-income families – can be devastating. CSN works to support these individuals and their small businesses through several tactics. As a leading voice for cybercrime victims, CSN is dedicated to serving those affected by the ever-growing impact of cybercrime before, during, and after. CSN connects victims to resources, increases cybercrime and online fraud reporting, and decreases revictimization. Since November 2018, CSN has provided help to over 1M individuals and small businesses.

Their Services: As a public-private collaboration, CSN supports individuals and small businesses through several efforts including:

FightCybercrime.org – CSN has created this website as the first nationwide initiative developed to help cybercrime victims through a process of “Recognize, Report, and Recover” after an incident occurs. Through this platform, CSN provides guidance on next steps and how to reach appropriate resources.

ScamSpotter.org – CSN and Google’s partnership has led to the creation of this website – to give consumers practical advice on how to detect and avoid scams. ScamSpotter provides tools that empower individuals to defend themselves against scams and fraud to help stop cybercriminals. With the three golden rules, ScamSpotter offers easy-to-follow help to prevent cybercrime.

Their Programs: CSN has been awarded funding through several agreements for the betterment of individuals in the community and plans to utilize this support as follows:

CISA Reporting and Threat Information Sharing Cooperative Agreement – CSN has been awarded a cooperative agreement with the Cybersecurity Infrastructure Security Agency (CISA) to develop a State, Local, Tribal and Territorial (SLTT) Reporting and Threat Information Sharing Pilot for cyber incidents impacting consumers and SMBs. The cooperative agreement will produce a feasibility study showing the need for a national call center to triage individuals and small businesses impacted by cyber threats. CSN will work with partners to create a standardized reporting structure to capture cyber incidents and share with SLTT and Federal agencies with authority to act on the information.

CISA NIEM Cyber Pilot Cooperative Agreement – In September 2020, CISA awarded CSN a two-year cooperative agreement to develop a SLTT National Information Exchange Model (NIEM) Cyber Pilot. NIEM is a common vocabulary that helps efficiently facilitate machine-to-machine data exchange between multiple sources. It allows diverse organizations to collaborate and share information and improves upon what current information-sharing standards allow.

Military & Veteran Program – Active and former military staff have reported losses from cybercrime of over $420M to the FTC in the past 5 years. CSN, Craig Newmark Philanthropies, and the Bob Woodruff Foundation are providing relevant, shareable tips and resources to highlight threats and promote safe cyber practices for active military, veterans, and their families.

Peer Support Program – According to the Federal Trade Commission, consumers reported losing over $304M to romance scams in 2020. Funded by the FINRA Foundation, CSN will provide peer support groups to help survivors combat feelings of embarrassment and isolation, while teaching cybercrime awareness and education.

#SecureTogether – According to Microsoft and Google, two-factor authentication is the most effective way to secure accounts. However, the adoption rate is still low. Sponsored by Trend Micro, CSN will increase security adoption by pairing volunteers with those in need of improved security on accounts and devices.

CSN & Trend Micro Webinar Series – CSN and Trend Micro are teaming up to help secure our communities by providing a free series of webinars aimed at educating individuals and small businesses about cybersecurity issues that are important to them. With the help of thought leaders from the government, nonprofit, and private sectors, these webinars will help participants recognize dangers, prepare against online threats, and stay up to date on the latest changes in cybersecurity.

Spondulics Partnership: Cybercrime Support Network will also be joining FPP for a conversation on “Connecting the Pieces,” the Spondulics TV original show dedicated to interviewing practitioners in the broad field of Financial Capability to elevate their unique roles in their community. To learn more or watch the episode, visit Spondulics TV.

Tune into this special episode on Spondulics LIVE throughout the week!

Upcoming Events: Cybercrime Support Network will join the FPP 2021 Cyber Safety Virtual Forum: The Undeniable Link Between Cyber Safety and Financial Capability on September 28, 2021 from 1:00 p.m. – 3:00 p.m. Eastern with Vice President of Community-Based Programs, Mark Batchelor, as a Guest Expert discussing cybercrime’s financial and emotional impact on individuals and those in their households. This will be available for viewing following the event on Spondulics.org/watch.

To register or learn more about the Cyber Safety Virtual Forum, visit the event page.

FPP is honored to have the Cybercrime Support Network as a partner in the Coalition.