Consumer Financial Protection Bureau (CFPB): CFPB Encouraging Financial Institutions to Serve Consumers with Limited English Proficiency

January 13, 2021

The Consumer Financial Protection Bureau has issued guidance that encourages financial institutions to better serve limited English proficient (LEP) consumers.

The guidance provides principles to inform and guide financial institutions in their decision making on serving LEP consumers, and guidelines institutions can use to develop related compliance solutions.

Read more about the new guidance.

Thank you, Consumer Financial Protection Bureau