CFPB: What To Do When Debt Collectors Call

August 12, 2020

Learning about your rights can help to prevent problems and avoid scams during this stressful time. If you have outstanding debts, you can use the When debt collectors call tool from our Your Money, Your Goals financial empowerment toolkit to be prepared to respond to debt collectors.

The tool will help you to:

  • Take action to verify whether the claim is valid
  • Know how to dispute the claim if you do not owe the debt
  • Know what to do next if you do owe the debt

This information can also help you be prepared to avoid scammers who may pose as debt collectors to get you to pay on debts that you don’t owe.

Get more resources for dealing with debt during the coronavirus pandemic.

If you are experiencing a financial hardship, contact your lender to learn about your options.

If you or others experience a problem with a financial product or service, you can submit a complaint with the CFPB. For a list of the tools featured in this email and others, visit our blog, Tools to help when you can’t pay your bills